Privacy Policy

 Inclusion is mandatory and should have the below-mentioned points.
[A privacy policy is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client’s data].

►  “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
►  “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

2. Method of Payment, Card Types accepted and Currency: Inclusion is mandatory and should have the below mentioned point.
[Method of Payment must include all the details related to payment such as Payment method, Card Types accepted, Currency etc].

►  “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check-out page.

3. Services Policy: Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
[Once the order is placed the process they will be following to deliver/ship the items/goods, conditions and the time duration for the products to reach the customers].
►  Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
►  Policy of multiple shipments has to be mentioned on their website.
►  At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

4. Refund/Return Policy: Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
[Refund policy is the Compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers].
►  Recommended statement is “Refunds will be done only through the Original Mode of Payment”.

5. Cancellation & Replacement Policy: Inclusion is mandatory (Applicable as per the website Products/Services).
[Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned].

6. Governing Law and Jurisdiction: Inclusion is mandatory and should have any one of the below mentioned points.
[Law governing the Merchants business, the Customer and the transactions carried out while the customer is using the Ecommerce website.]
►  “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

We Collect

►  Personal information : your name, address, phone number, email address, username, password, billing, and card information, order history, feedback, IP address and location, the URL from which you accessed the website, demographic information, and other such ‘personal information’.

►  If your name, e-mail, telephone number or other personal information changes, you may update, correct or omit the relevant information by going to your profile under “my account”.

►  The website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of web sites not operated by Al-Awani, and cannot guarantee the security of any of your personal information collected there. We encourage you to read the privacy statements of each and every third-party website that collects your personal information.